Joel Ojo Santana
Personal Information
Organization / Workplace
Panama Panama
Occupation
Dell Enterprise Technical Support Analyst
Industry
Technology / Software / Internet
About
Part of the Enterprise Storage Engineers team.
Currently working on the specialist queue (Equallogic and high complexity)
-Provide break and fix support for Dell Storage solutions from a tape backup unit to a high complexity disk based storage .
- Responsible for assisting with problem determination and problem resolution
-Always dealing with different scenarios and environments.Interact with both technical and non-technical personnel . This also include knowledge about our Dell products and solutions like Servers (Dell PowerEdge), Switching and interoperability with our products and also our SAN and backups products.
-Work with our partners providing a collaborative support ( Symantec,...
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