Personal Information
Organization / Workplace
Dallas/Fort Worth Area, TX United States
Occupation
Manager, Social Media Care & Service Marketing at Samsung Electronics America
Industry
Telecom / Mobile
Website
About
John leads the Social Media Care program for Samsung Mobile USA, where he manages a team that provides technical support to more than 35 million fans and followers, which has led them to adopt innovative support models and partnership programs to sustain its ongoing growth. Prior to Samsung, John helped pioneer BlackBerrys Spanish Social Media Care program to an audience of 500,000+ followers and averaged 1,000 daily support engagements. He was also part of the team that helped contribute to a global social customer service award (Shorty Awards), two years in a row.
Specialties: Social Media Strategy, Social Media Customer Care, Bilingual (English/Spanish) Support, Domestic and LATAM, T.
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