My early career was with British Telecom as a telecommunications engineer, technical trainer, training manager, management trainer and internal consultant. As an internal consultant I worked in collaboration with line managers to support the implementation of large scale change initiatives such as customer care and total quality management.
My time in internal consultancy coincided with studying for a Diploma in Management Studies so I was able to sample the delights and dramas of working with individual, team and organisational change from both a theoretical and a practical perspective. One of the outcomes of this experience was a different appreciation of the opportunities waiting in t.
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