Personal Information
Organization / Workplace
Lisbon Area, Portugal Portugal
Occupation
Digital Support Manager at Vodafone PT
Industry
Telecom / Mobile
Website
https://ajuda.vodafone.ptAbout
With a team of 3 direct reports and 15 indirect, I'm currently managing most Online Support Channels of Vodafone Portugal. This requires comprehensive understanding of all customers contact points, how can we develop new capability and keep track of KPI and NPS to ensure a seamless and enjoyable experience for our customers, throughout our channels.
Always up for a new challenge, I've gathered an high level of experience on digital deployments and how to measure success, always having in mind a cost control framework.
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