OpenSpan is a provider of activity intelligence and desktop automation solutions that improve performance, drive revenue and increase efficiencies in contact center, back office and retail storefront environments. Activity Intelligence provides actionable, real-time activity and performance insight used to make informed decisions about people and technologies. Leveraging the critical insight from desktop analytics, organizations use OpenSpan Desktop Automation to streamline worker activity, simplify critical service processes and remove technology barriers as means to deliver a gold-standard customer experience.