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Organization / Workplace
Alpharetta, Georgia United States
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Technology / Software / Internet
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About
OpenSpan is a provider of activity intelligence and desktop automation solutions that improve performance, drive revenue and increase efficiencies in contact center, back office and retail storefront environments. Activity Intelligence provides actionable, real-time activity and performance insight used to make informed decisions about people and technologies. Leveraging the critical insight from desktop analytics, organizations use OpenSpan Desktop Automation to streamline worker activity, simplify critical service processes and remove technology barriers as means to deliver a gold-standard customer experience.
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Presentations(7)Ìý

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DMG Consulting's Donna Fluss Discusses Desktop Automation and Analytics - Optimizing the Customer Experience
DMG Consulting's Donna Fluss Discusses Desktop Automation and Analytics - Optimizing the Customer ExperienceDMG Consulting's Donna Fluss Discusses Desktop Automation and Analytics - Optimizing the Customer Experience
DMG Consulting's Donna Fluss Discusses Desktop Automation and Analytics - Optimizing the Customer Experience
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The Customer Experience Imperative: A Contact Center Leader's Boot Camp for Surviving in the New Economy presented by Bruce Temkin
The Customer Experience Imperative: A Contact Center Leader's Boot Camp for Surviving in the New Economy presented by Bruce TemkinThe Customer Experience Imperative: A Contact Center Leader's Boot Camp for Surviving in the New Economy presented by Bruce Temkin
The Customer Experience Imperative: A Contact Center Leader's Boot Camp for Surviving in the New Economy presented by Bruce Temkin
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Aligning Desktop Analytics to Drive Enterprise Performance
Aligning Desktop Analytics to Drive Enterprise PerformanceAligning Desktop Analytics to Drive Enterprise Performance
Aligning Desktop Analytics to Drive Enterprise Performance
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Documents(1)Ìý

Holiday Staffing for Contact Centers - Prepare for the Holiday Rush!
Holiday Staffing for Contact Centers - Prepare for the Holiday Rush!Holiday Staffing for Contact Centers - Prepare for the Holiday Rush!
Holiday Staffing for Contact Centers - Prepare for the Holiday Rush!
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Infographics(1)Ìý

Contact Center Workflows Need Improvement
Contact Center Workflows Need ImprovementContact Center Workflows Need Improvement
Contact Center Workflows Need Improvement
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