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Region VII - Central Visayas, Philippines Philippines

Percona MySQL Support Engineer

Technology / Software / Internet

Percona Support Engineer / Technical Services Engineer Responsible for the performance and availability of our customers’ most critical systems. As a Technical Services Engineer, we serve as part of our team’s front line, providing our customers with friendly, helpful and responsive service via chat, e-mail and phone. We troubleshoot and resolve customer issues of any complexity. We serve as a subject matter expert in at least two key service areas, as an escalation point for complex issues, and a mentor for fellow team members.