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Manage all aspects of the member services team including management of the internal sales support team, training, marketing & communications, sales & rewards trips and social media.

·  Developed new criteria and goals for sales rewards trip which led to company savings of $800,000 dollars.
·  Increased readership of marketing emails by over 50% by implementing new newsletter communications.
- Achieved satisfaction rating of more than 90% on all courses taught with outstanding management of department. 
- Selected to present case study at the Training Magazine Conference, 2011.
- Introduced professional development courses such as time management and presentation skills, to the curriculum.

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