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Professional with international experience in the Business Process Outsourcing (BPO) market. Responsible for developing strategies and solutions, in addition to identifying opportunities, new business, RFP solutions and guidance, expansion of services and markets for different industries and segments. 

12 years of experience with CRM strategy, offshoring operations, the development and management of KPIs, channel intelligence and distribution, sales intelligence, business analytics, automation and the improvement of business processes with a focus on the value chain of the client and on the experience of the end consumer. 

Consulted on projects of high strategic impact for the company ...

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