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Personal Information
Organization / Workplace
Kansas City, Missouri Area United States
Occupation
Vice President, Client Experience
Industry
Finance / Banking / Insurance
About
I see opportunity. Process improvement opportunity. I see it everywhere – in my personal life from PTA meetings, to visiting a friends in the hospital – and professionally from call center operations to brand awareness & product value proposition. Opportunity to drive lower costs, higher quality and an improved customer experience by cutting through the noise and creating a laser focus on the critical issues. I am skilled at designing structured problem solving frameworks to identify and solution challenging business problems with measureable results. With over 15 years experience as a business process improvement leader, I am knowledgeable on a variety of approaches includin...
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