Kansas City, Missouri Area United States
Vice President, Client Experience
Finance / Banking / Insurance
I see opportunity. Process improvement opportunity. I see it everywhere – in my personal life from PTA meetings, to visiting a friends in the hospital – and professionally from call center operations to brand awareness & product value proposition. Opportunity to drive lower costs, higher quality and an improved customer experience by cutting through the noise and creating a laser focus on the critical issues.
I am skilled at designing structured problem solving frameworks to identify and solution challenging business problems with measureable results. With over 15 years experience as a business process improvement leader, I am knowledgeable on a variety of approaches includin...