Personal Information
Organization / Workplace
Birmingham, United Kingdom United Kingdom
Occupation
Senior Engineer
Industry
Medical / Health Care / Pharmaceuticals
About
Master of Business Administration - Merit
Dissertation in the analysis of " The Cost of Retention to the Organisation of a Remote Highly Skilled Engineering Team in the Health Care Sector ".
The purpose of the research was to analyse the relationship between customer and the service engineer and to calculate the financial outlay and time duration for training life support engineers to be competent/ respected/ trusted. This was analysed through the use of an intricate formula.
The analysis focussed too on the potential for lost business -subject to the relationship breakdown between customer and service engineer (either through leaving or lack of trust) and thus impacting financially ...
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