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scopekm juraj schick natural language processing syntax analyse semantik social media monitoring stimmungen exhaustive extraction clarabridge computerlinguistik triple entity ontology kontext annotation luxid opinion mining nlp customer response semantische und linguistische analyseprozesse multi channel linguistik konversationen reporting aggregierte kundendaten voice of the customer customer experience management dashboards analysis contact center customer care service lifecycle suite triples computational linguistics eventmap syntaxanalyse verbalphrase kundenkonversation linguistische analyse fact-relationship network information extraction semantische analyse thematische rollen ereignistabelle sentimente ³ú³Ü²õ²¹³¾³¾±ð²Ô´Úü³ó°ù±ð²Ô ³ú³Ü³óö°ù±ð²Ô extraction ursachen ´Ú°ùü³ó·É²¹°ù²Ô³Ü²Ô²µ agieren voice oft the customer allumfassende extraktion semantisches netz ontologie rdf-datenmodell sparql cognitive computing use case expert system cogito wissensgraph tripel fact relationship network logikanalyse versicherung prozess sprachanalyse bank precision + recall report metadata kontexabhängige suche self service intelligente suche wissensorientierte prozesse ±ð²Ô³Ù²õ³¦³ó±ð¾±»å³Ü²Ô²µ²õ²úä³Ü³¾±ð statistical models machine learning temis extraktion customer experience meinungen metadaten taxonomie topics unstrukturierter text subjektive information assets fakten themen ±è´Ç±ô²¹°ù¾±³Ùä³Ù meinungsanalyse ³Ù´Ç²Ô²¹±ô¾±³Ùä³Ù konzept-basierte techniken keyword spotting statistische methoden appraisal expression stimmungsanalyse knowledge lexikalische affinität ¾±²Ô³Ù±ð²Ô²õ¾±³Ùä³Ù b2b schick textanalyse semantic closed loop concept linguistic categorization customer insights social media pipe betriebsmodell ±ôö²õ³Ü²Ô²µ²õ³¾²¹²Ô²¹²µ±ð³¾±ð²Ô³Ù problemmanagement outside looking in extract information category track taxonomy discover text analysis extraction rules asset morpho-syntactic reasoning relationship sentiments