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Warsaw, Masovian District, Poland Poland

Director @ Sales Management / Business Development / Product Management / CRM / CExM / Customer Care

Finance / Banking / Insurance

Sales and CRM senior manager with 20yrs wide experience on complete retail Customers portfolio and sales management gained in multinational banking companies. Having all-round consumer savings, mortgage & customer finance experience with Customer-centric focus (Customer relations&experience). Key competencies comprise: • Centralized and decentralized sales structure management • Product offer development, loyalty programs, customer research and engagement, goal delivery attitude • Retail Customers segments management within CRM (Mass&Affluent Customer portfolio) • Retail Customers lending (mortgage and consumer finance) and savings products (current accounts, deposits and insurances) s...