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I have already served 4 years in telecom industry in Pakistan. My Journey continues with CMPak (Zong) which is the subsidiary of China Mobile which is the largest Telecom Company in the world as Customer Services Officer and now Research analyst at Customer Experience Management sub domain of Customer Care.
I consider myself as Problem solver, Pursuer of value creation, Believer of customer delight which is the only source of profitability. Passionate to find innovative ways to make customers and organization happy.
Research and Analysis & Presentations:
•	Customer journey mapping (HVC)
•	3G/4G Customer Journey Mapping
•	Project Product Drift (Tariff, Vas ,Promotion Pre and Post health ch...

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