Personal Information
Organization / Workplace
Kuala Lumpur, Malaysia Malaysia
Occupation
Principal Consultant and Trainer at Quint Wellington Redwood
Industry
Technology / Software / Internet
About
Kaustuv has graduated as a BEng (Hon) degree in Computer Science and Engineering. He is a Certified ITIL Expert and a hands-on ITSM Consultant and Accredited ITIL Trainer with extensive experience in outsourced IT management, ITIL & IT Service Management process design, service desk implementations, contract negotiation, service level management and team transformation.
Kaustuv has over 10 years of Service Management, Service Desk, Process Improvements,Process Auditing based on Process Maturity framework / Capability framework and Business Process Outsourcing experience in various service areas in Asia and UK.
He is a result-oriented person. He has successfully led teams in delivering ...
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