Information Technology Management practitioner whose qualifications include Masters in Information Technology Management, a degree in Computer Science, knowledge and experience on Project Management, Information Technology Strategic Management and IT Resource Management.
Experience in managing external customer technical support, including experience of supporting Enterprise customers. Experienced with numerous channels of carrying out Customer support processes and performance metrics. Experience leading remote members global and local. Experience in working in a global company, collaborating effectively with colleague and teams across the globe supporting 40000 users.