 As Delivery Manager, managing the Techno-Functional Managed Services for Operations & Delivery of Oracle technologies to include E-Business Suite, Oracle BI, Fusion Middleware, with resources working on a shared-services delivery model in 24 *5 fashion.
o Identify and setup a Shared Services Delivery model framework and stabilize process definitions.
o Responsible for Managed Services Accounts in Shared-Service offshore delivery model at a Gross Profit Margin of 55%
o Increased customer base from 5 to 14 within a span of 1 year and 100% team size growth from 12 to 30
o Maintain Delivery compliance through management tasks (Profit Analysis, Leave Forecast, Risk Analysis, On-Time Deli...