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Lisle, IL United States
Occupation
Certified Customer Success Manager (CCSM) Strategic Advisor w/ 15+ yrs. Client-Facing Experience Digital Scale AI Customer Journey Relationship Management Retention Karaoke Covers ｵ
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Certified Customer Success Manager and RecastSuccess Graduate with 15+ years client-facing experience retaining caseload of 625 higher education students as strategic advisor, program director, and multi-functional collaborator. Ex-Procter & Gamble market researcher and innovator in digital, scaled, and tech-touch customer success, leveraging artificial intelligence, Salesforce CRM, and consumer insights to deliver a highly personalized customer journey.
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