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• Manage the team in Game Operation mainly in-game monitoring, system checking, and Customer service inquiries.
• Manage Product training for newly hired employee.
• Conduct Team Evaluation and Assessment.
• Conduct Coaching.
• Construct Daily Reports to provide clients updates on a daily basis in related to Team activities for the day.
• Construct Weekly Reports to provide clients updates on a Weekly basis in related to Team overall weekly activities.
• Construct Monthly Reports to provide clients updates on a Monthly basis in related to Team overall Monthly activities.
• Conduct immediate reporting via call or email direct to the client informing recent incident activit...

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