MANAGEMENT SKILLS AND COMPETENCIES:
* ITIL Service Life-cycle
* (SLA) Service Level Management
* Business Continuity Planning
* Project/Program Management for systems or network deployment
* tmForum Frameworx (eTOM)
* tmForum customer centricity
* Technology infrastructure Assessment, Design, Build and Operate (NFV/SDN)
* Operational Assessment and Managed Services
* Vendor/Contracts Management
* ICT Security Defense and Forensics
* Digital IT/IS policy analysis and development for public, private and NGO sectors