Quality Analyst:
鈥dentifying problem issues in Phone Banking Officers call recordings and properly escalate the issue to Senior Management.
鈥nsuring the highest level of customer and client satisfaction.
鈥roviding management with timely reports documenting observations during process and Client reviews that identify trends or opportunities for improvement with recommendations.
鈥reating and sustaining an environment that creates a free flow of information and ideas in a clear, direct and concise manner.
鈥dentifying areas of improvement and give constructive, direct feedback to Phone Banking Officers concerning fatal and non fatal errors.
鈥o work under time constraints an...
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