Personal Information
Organization / Workplace
San Francisco Bay Area United States
Occupation
Business Operations
Industry
Technology / Software / Internet
About
- Created systematic structure for Sales, Customer Support, Finance, Administrative divisions of an early stage startup. Implemented business system solutions to achieve reliable operations proven to scale.
- Identified the key differentiators for customer success and product satisfactions. Decreased churn from 15% to low single digits in six months by redefining customer retention strategy, employee metrics, and cross functional communication.
- Architected and implemented Salesforce as a customer hub through seamless integration with disparate solutions, i.e: support channels, billing information, and proprietary user data.
- Defined clear, data driven, performance indicators for ou...
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