Since 2005, my career has been dedicated to mobile money and mobile financial services in emerging markets.
I am one of the creators of the M-PESA money transfer service for Vodafone, as one of the team of 5 Sagentia consultants who worked on the original pilot alongside Susie Lonie and Nick Hughes. Initially in a deeply technical capacity creating the system, moving into a technical product management role, involving spending considerable time in market:
- Developing feature concepts
- Defining business processes and detailed requirements prior to launch of new features
- Running training sessions
- Operationally supporting the in-country team on a day-to-day basis as platform expert
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