- Customer - centric representative who strategically pursues opportunities that successfully drives growing product adoption, engages at-risk clients, closes upsell opportunities
- 3+ years of customer service experience in B2C and B2B sectors with experience in developing and delivering process for onboarding, training, and implementation for internal staff and external customers
- Analytical individual with strong relationship building skills that enjoys interacting with clients, gathering information and interpreting data to better understand every end user’s needs and usage
- Biological and medical science researcher that has become a customer advocate, trusted advisor and customer
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