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Experienced IT Service Management leader with a solid & diverse background in developing methodologies, process re-engineering, system implementations, project & resource management. I have the ability to creatively design & develop solutions that create outcome-based improvements with a customer service focus.  Proven ability to manage change in a fast-paced, matrix environment with rapidly shifting priorities.  I possess 17+ years of experience in a variety of industries & for various departments within IT. 

Process areas: Program Mgmt, Service Delivery, IP Portfolio Enablement, Asset Mgmt, Marketing, Enterprise Training, Vendor Mgmt, Support Services, Problem Mgmt, SDLC (waterfall or...

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