�ݺ�ߣ

Linki Mishra | SolutionArchitect/Lead AutomationArchitect
Phone: 09663365861 Email: mishra.linki@gmail.com
 13+ yearsof rich experience inSolutionArchitect, ProjectManagementandBusinessDevelopment,
Automation.
 Above 10 years of experience in Scoping,Sizing, implementing,designing,managinganddeliveringSiebel
CRM solutions.
 Extensive experience inImplementation,Upgrade andMaintenance projects invarious Domains.
 Strongexpertise in Call Center,Sales,Service,Marketing,BIPublisher,OpenUI,eservice, PRM portal,
Siebel ecommunication.
 Extensive experience andknowledge indesignanddevelopmentincludingBusinessModeling,
RequirementsGathering,Analysis,Configuration,Integration,Testing,Migration,Administrationand
DeploymentforSiebel Enterprise
 Experience indeliveringlarge projectsusingglobal deliverymodel.
 Experience inboth Traditional and agile methodologies
 Comprehensiveknowledge of Oracle CX products i.e. Siebel, Marketing,SalesandService clouds,
Salesforce
 Responsible foradvisingdeliveryteamsonAutomationStrategiesandensure thatthe solutionsare
deployedatthe projects.
 Work closelywithdeliveryteamstocome upwithautomationsolutionarchitecture andleadthe
implementationof automationsolutionsusing RoboticsAutomationand DevOps.
 Researchonemergingareassuchas Robotics, cognitive and deterministicautomation and new market
trends.
 Experience onbuildingandgrowingcompetenciesonOracle Products.
 Highquality domainexperienceson Servicesvertical ,Logistics,Telecom,Insurance whileworkingwithlarge
servicesdomaincompanies.
 Experience inmanaginglarge teamsof freshandexperiencedprofessional.
OperatingSystems WINDOWS
Languages C,C++,VBA ,PL/SQL,XML, eScript, jQuery
Databases ORACLE andMS SQL
Development Tools Siebel Tools, Informatica,SQL-Plus,TOAD,BIPublisherTemplateBuilder.
SOAPUI, Jenkin
Siebel Modules Configuration,Scripting,workflow,EAI,EIM, BI Publisher,SiebelMultilingual
configuration. MSMQ,JMS queuing
HIGHLIGHTS
TECHNICAL FORTE

CRM Products Call Center,Sales,Marketing ,PartnerPortal, esales,eService, Siebel
eCommunications, OpenUI.
Domain CertificationServices, Logistics,Insurance Services,Telecom.
o RatedMost Valuable PlayeratInfosys
o Several onthe spotand individualawardsatInfosys
o Special recognitionfromKMgroup forreviewingmostartifacts
o Special recognitionfromE&Rfor providingSiebel training.
o IdentifiedasBIPublisherSME forOracle practice.
Professional Certifications
o Accredited SCRUMMaster Certification.
o Infosys Certified Technology Architect.
o InfosyscertifiedBIPublisherspecialist
o OpenUI in-House Certification
o Oracle SalesCould Specialist
Academic
o Bachelorof Engineering((Hons.) –ElectronicsandInstrumentationfromBerhampur University, India,
in 2002.
Dates Organization Role
Feb’10 – Till date InfosysLimited TechnologyArchitect
Jan ’07 – Feb’10 MphasisAn EDS Company TechnologyLead
Sep’04- Jan’06 Futura InfoTech Software Engineer
Aug’02- Aug’04 Educational Institute(CET,GIET) E&R Trainer
Infosys:Bangalore, India Jan 2016-Tilldate
Lead AutomationArchitect
Responsibility:
o Workedwithprogrammanagerand DeliveryManagerstoidentifyuse casesforautomation
EXPERIENCE SUMMARY
PROFESSIONAL SUMMARY
REWARDS AND RECONGNISATIONS
EDUCATIONAL/PROFESSIONAL TRAINING SUMMARY

o Lead the designandimplementationof automationsolutionalongwiththe projectteam.
o Lead multipleclientworkshopsonautomation.
o Supportedpursuitteamsonautomationsolutions &strategies.
o Workedwithplatformteamsto automate problem managementforkeyclientsusing
RoboticsprocessautomationandDevops.
SolutionArchitectTechnical Project Manager July 2012-Dec 2015
Responsibility:
o Involvedinall the phasesrightfrominception,planning,solutiondesigning,build,testing
and deployment forSiebel CRMimplementation,Upgrade andsupport projects.
o Handled5 Major endto endSiebel implementationsspanningacrossdomainssuchas Call
Center, Insurance,Telecom,EnergyandUtilitiessectors.
o Independentlymanage the full projectlifecycle,frominitiationthroughimplementation;
including(butnotlimitedto) requirementsgatheringandprioritization,definingscope and
schedule,Design,manage developmentandtestingtasksandtroubleshooting.
o Managed projectteams (max teamSize 40) forvariousSiebel Horizontals/domains - Sales,
Call Center,Services,Marketing,Oracle BIPublisher.Hasextensive experience ispreparing
proposals,scoping,Sizingandprovidingendtoendsolution.
o Helpedthe clienttocome up withproblembasedsmallersolution.
o Coordinatedandmanageddeliveryof problembasedsolutions.
o Designed,developedthe CRMArchitecture anddocumentedtechnical andnon-technical
requirements,ProjectPlan&Scheduling
o InvolvedbothasTechnical andFunctional SubjectMatterExpertise concerningCRM
methodologies,andpractices.ParticipatedininternalSMEprogram and providedassistance
to variousprojects
o Managed SystemsIntegrationProjectsandService OrientedArchitecture.
o Manages clientexpectationsandbalancesthe needsof companyandclienttoensure
satisfactionforrelevantparties.
o ImplementingAgileScrummethodology;projectsdividedintomultiple sprintsuntil
completionismet.
o Instrumental incoordinatingrequirementsgatheringsessionswithendusers,translating
businessneedsintotechnical specifications, andcommunicatingtechnical challengestothe
businesstonegotiate alternate solutionswhenneeded. Preparedandexecutedroadmaps
for large clients.
o Providesinputtocentral proposalsforprojectbidstoensure all projectscanandwill be
managedwithincontractuallyagreeduponschedulesandbudgets.
o Providedhighimpacttrainingsinthe internallearningacademy.
o Participatedinreviewprocessof knowledgeartifacts,unitrecruitmentdrivesandinduction
programs

Technical lead / SupportManager Feb 2010- Jun2012
Responsibility:
o Ensuringthat service deliverytakesplace basedonthe Service levelagreements.
o Keepingtrackof critical or major incidentsandsharingRCA withcustomers.
o EnsuringPromptcommunicationtoall usersincase of anyMajor failure orbreakdown.
o To execute &implementITProjectsandensure itstimelyclosure.
o HandlingWeeklyOpsReview meetingwithclient.
o Ensure all the customercomplaints/issuesare identified,toprepare Actionplanforall
Complaintsreceivedanddrive tillclosure alongwithPM.
o Reviewperformance withthe customerperiodicallyduringon-goingphase.Ensuring
smoothoperationsforall systemsacrossthe IT teams.
o Conductweeklyreview meetingwithVendor,ensuringpromptclosure of pendingissuesat
sites.
o To ensure implementationof processesforall servicescoveredinthe SOW,ensure 100%
SOW compliance &timelyescalate non-compliance toProgrammanagement.
o Conductweeklyreview meetingwithteamandidentifygapstotake corrective action.
o MaintainSLA doc forall the activitiesperformedbythe team, collectperformancedata,
analyze andpublish.
o CreateddetailedfieldleveltechnicalSpecificationswith queriesandlogics,DataFlow
Diagrams,IntegrationSpecifications&WebService Integration
o Reviewedandexecutedtestscriptstotestthe application'ssuccessinsupportingthe
tailoredprocessesandfunctional specificationsrecorded.
o Providedcritical technicalandfunctional helptothe team
o Involvedinpreparationof RTMfor variousentities.
o Maintenance of QualityrelateddocumentsLike RequirementTrace abilitymatrix,TDD
reviewlogsandFDDreviewlogs.
o Participatedinthe preparationof Migrationnotesforthe Builds/Migration.
o InvolvedinPlanningandexecutionof SanitytestingafterQuickfix installations.
o Developedmultiplecomplex BIPublisherreportsandhave experienceinBIpublisher
integrationswithSiebel.
o Experience inSiebelEAI – IntegrationWorkflows,WebServices,IntegrationObjects,Siebel
Adapters,EAITransportAdapters,VBCs,SOAP,WSDL,Use of MSMQ Seriesasmiddleware
for Integrations.
Mphasisan EDS Company:Bangalore, India Jan 2007- Feb2010
ModuleLead
Responsibility:

o Designedanddocumentedtechnical andnon-technical requirements.
o Actively involvedinSiebel BusinessEntities&Interface Requirementgathering,Gapanalysis
& Technical design
o InvolvedindetailedBusinessrequirementsgathering,design,programcoding,testing
implementationandmaintenance of Call CenterandSiebel Salesapplications.
o Createddata mappingsheetsforvariousentitiesandusedComobjectforinterfacing with
Siebel Application.
o Involvedinmodificationof storedproceduresforbatchjobs.
o Workedon upgrade issuesrelatedtoConfiguration,Workflow Administration,Assignment
Manager, eScripting,AuditTrail Administration, SymbolicStringforMultilingual Application
SetUp
o ParticipatedinDevelopmentEnvironmentSetupformultilingual Application
Futura Infotech: Bangalore,India Sep 2004 – Jan 2007
CRM Developer
Responsibility:
o Rich experience in Siebel developmentskillsinimplementingSiebelDeclarative
ConfigurationAlternatives,Siebel Scripting(Server&Browser),WorkflowProcesses,
WorkflowPolicies,Runtime eventsandBusinessServices.
o DevelopedandCustomizedBusinessComponents,BusinessObjects,Screens,Views,
Applets,Links,PickLists,PickApplets,MVGAppletsasperthe customerrequirement.
o ImplementedDrilldowns,HyperlinksandTogglesinapplets tomake the applicationmore
user-friendly.
o EstablishedResponsibility/positionsandassignedviewstovarioususers,basedonVisibility.
o Configuration - RecreatedandDevelopedScreensandViews,customizedbusinessobjects
and componentswithrelevant applets,viewsandscreens.
o Executionof EIMprocessesforspecificoperationanddebuggingthe errorsinEIM.
o WorkedextensivelyindataintegrationusingSiebelEAI,IntegrationObjectsandProperty
sets,Businessservices,EAIAdaptors,Transports&Workflow integrationprocess.
o Involvedindoingthe RCA analysisforthe UT,SIT and UAT Defects.
o Configure MLOV,Pre-defaultvalue,calculatedFieldforMultilingual application
o Involvedinmodifyingexistingscripttosupportmultilingual application.
 Date Of Birth : 06 Jun 1981
 PassportNo. : Z2295534
 Marital status : Married
 PresentAddress : 5F, westBlock,Kammanahali MainRoad,BG Road,Bangalore – 76
 JobInterests : SolutionArchitect
 PreferredLocations : Bangalore
PERSONAL INFORMATION

�ݺ�ߣ

LinkiMishra_Resume_V1

More Related Content

LinkiMishra_Resume_V1