- L铆der de Processos ITIL - Central de Servi莽os, Gest茫o de Incidentes, Cumprimento de Requisi莽茫o;
- Elabora莽茫o de relat贸rios de desempenho parciais e finais (Gest茫o de SLA e KPI麓s) / Gest茫o de Contratos/BSC;
- Cria莽茫o e manuten莽茫o de procedimentos t茅cnicos, operacionais e manuais t茅cnicos utilizando t茅cnicas de BPMN;
- Experi锚ncia com auditorias internas e externas 鈥� ISO 9000, 20k, SOX, Ethics & Compliance e ISO27.0002;
- Perfil s锚nior, vasto conhecimento em lideran莽a e relacionamento interpessoal com clientes e fornecedores internos e externos.
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