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Mexico City Area, Mexico Mexico

Customer Problem Management Engineer Stage 2

Telecom / Mobile

Responsible for the execution of proactive and reactive maintenance activities to ensure that services provided to Operator's customers are continuously available and performing to Service Level Agreement (SLA) performance levels. Also responsible for receiving trouble reports from the Operator´s Customer Care Center (or from he Operator's customer directly in some very specific cases), resolving them to the customer's satisfaction and providing meaningful status on repair and/or restoration activity to the Customer Care Center (or to the Operator's customer). Also responsible for customer-affecting problems detected by other processes or through analysis, including proactively informi...