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Alameda, California United States

Service Design Strategist

Technology / Software / Internet

Service design evangelist, customer experience strategist, hands-on interaction design leader, and champion of user-centered design practices; collaborative facilitator of cross-disciplinary teams creating multi-channel and multi-screen experiences that increase customer adoption, loyalty and advocacy. Specialties: Service design, process design, training, coaching, mentoring, interaction design, information architecture, software user interface design, user research, content strategy, editing, and group facilitation.