1. 20 years experience in logistics, sales, sales support and customer experience management in the media, finance, software, and ICT industries
2. delivered a wide range of business to business programs generating outstanding customer experience, customer partnership and revenue growth
3. developed and managed a fast-track delivery program which assisted in the delivery of $250M in revenues within 9 months
4. presented to customer and internal CxOs, senior customer managers and at global customer experience conferences
5. dedicated to improving organisations by gathering and actioning the insights of employees and customers