Personal Information
Organization / Workplace
Spring, Texas United States
Occupation
Director, Customer Service
Industry
Consumer Products
About
Seasoned Global Contact Center and Customer Experience Executive leveraging 15 years leadership experience in Operations, Project Management, Consulting, and Improvement ♦ Expert in Social, Web, and Phone Channels ♦ Successful guide to implementation of best practices ♦ Inspirational leader of high-performance teams ♦ Operations efficiency specialist, improving KPIs ♦ Skilled technology analyst with advanced knowledge of call center solutions ♦ Articulate communicator, building rapport at all levels ♦ Top performer who thrives in high-stress, high-expectation environments ♦ Manager of simultaneous, mission-critical projects ♦ Turnaround manager of at-risk projects ♦ ...
Contact Details