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I define myself as a creative and hardworking professional focused on the field of Information Technology, having varied and vast exposure in the field of IT Services, Support, Help\Service Desk Management, Resource Management, Strategic & Operational IT Planning, IT Governance Strategies, Policy & Process Design, Financial/Technical Feasibility Studies, System KPI’s and Quality Assurance, IT Security & Disaster Recovery Plans and other related subjects.

I strive to ensure that organizations are served by their technology infrastructure, and not encumbered by it. This means taking the time to really understand the processes, priorities, people and goals that the technology is meant to...

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