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	Experience of supporting a wide and varied client base, Providing 1st/2nd line support to users, Installation and support of telecommunication equipment. Maintaining a log of all problems detected and system backups. Responsible for supporting windows operating systems. 
	Resetting & unlocking user password, and Performed server updates on daily basis. Managing new user, Installation of programs, troubleshooting networking and infrastructure issues.
	Management Microsoft Exchange products, Anti-Virus products, DNS/DHCP, TCP/IP, Ethernet, VOIP support (Installation and troubleshooting), wireless router and Firewall Configurations.

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