鈥�6+ years of experience in ITIL Change Management
鈥� ITIL 2011 Foundation Certified
鈥� Hands on with BMC Remedy & Service Now ITSM 鈥� Change Management Tool
鈥� Knowledge of end-to-end change management process
鈥� Experience in convening CAB calls and Post Implementation Reviews - PIRs
鈥� Interface with other service management teams such as Incident & Problem Management
鈥� Cross functional working experience in Service Catalog Management, Release & Deployment Management, Service Request Management & Knowledge Management
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itilitil 2011exo 117it service managementitil foundation 2011itil foundation 2011
