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Greater Chicago Area United States

Chief Operating Officer | Senior VP of Sales & Operations | Leadership | Call Centers and CX

Apparel / Fashion

★ Mary Cook is a strategic thinking and performance-oriented call center & business process outsourcing operations professional, with 20+ years of comprehensive experience in driving change across the organization while maximizing organizational structure and effectiveness, improving processes, and implementing organizational strategies. Through leading technology advancements, encompassing ACD, call routing, CTI, PBX, IVR, VoIP, workforce management, and quality assurance; Mary has effectively reduced expenditures, boosted productivity, and increased profits. She plays a pivotal role in leading site operations to meet performance objectives while delivering excellent services. She is hig...