Personal Information
Organization / Workplace
Italy Italy
Occupation
CEO Value Generation Services
Industry
Consulting / Advisory
Website
About
CEO of Value Generation Services (www.valuegs.com)
Researcher and Managing Partner of BSD (www.bsdesign.eu).
Management Consultant in the field of CRM and Business Management
Client Leader in Strategic Management, SocialCRM, Sales and Service Management and Organisational Development projects. Main customers: FCA Group, Vodafone, Regione Lombardia, Windtre, Ferservizi, Linear - Unipol, Adecco, Presidenza del Consiglio, MIUR.
Founder of Chorally (www.chorally.com) and Sales Director from 2015 to 2017.
Professional partner of the Placement Office at Bicocca State University of Milan and Contract Teacher in the field of Marketing and Social CRM. Contract Teacher at ITS.
Contact Details
Tags
social crm
crm
marketing
social intelligence
big data
digital marketing
customer service
customer relationship management
customer care
gamification
sales
listening
training
digital
digital strategy
customer experience
web listening
formazione
interaction design
³Ü²õ²¹²ú¾±±ô¾±³ÙÃ
storytelling
chatbot
engagement
services
customer operations
virtual assistant
lead management
sicurezza sul lavoro
ergonomia
analytics
monitoring
social customer service
crowdsourcing
customer
cx
data driven relationship management
social caring
digital channels
social
social analytics
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