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Greater Atlanta Area United States

VP, Customer Service at E*TRADE Financial

Finance / Banking / Insurance

I am a leader with 17+ years of brokerage experience and 10+ years of management experience with E*TRADE Financial. In my current role, I am responsible for the service optimization which encompasses workforce management, voice of the customer, and quality assurance. I have extensive experience in leadership roles with our service and sales organizations ranging from site leadership to individual line of business ownership and have successfully organized teams and initiatives that have driven notable improvements to customer experience, customer satisfaction, average handle time, and agent adherence. Prior to my current role, I have held multiple leadership positions with E*TRADE Fina...