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Chennai Area, India India

Service Integration Leader at IBM - GTS - IS

Technology / Software / Internet

• Extensive experience in Project implementation including Project Study, Analysis, Planning, Estimation, Milestone Definition, Project Monitoring & tracking, Procurement, Logistics followup, ensuring optimum Utilisation of Technical Resources, Change management, UAT (User Acceptance Test) Project Sign-off, & post implementation support. • Spearheaded several project activities, service delivery functions and post project implementation procedures to ensure end-to-end ownership of incidents and service requests; proficiently met all deadlines and Turn-Around-Time without compromising quality norms, formulation of processes and strict adherence to the IT policies/ SLAs. • Successfully impl...