Dynamic and versatile call center professional with 15+ years of senior leadership experience in building and leading multi site, multi-media call center operations in various industries, including Telecommunications, Direct Marketing & eCommerce, Financial and Hospitality 鈻� Expertise in domestic and global operations and outsourcing, including vendor selection, contract negotiation and program oversight 鈻� Leadership of business optimization initiatives for increased customer satisfaction and employee engagement 鈻� Depth of operational expertise with hyper-focus on team development and organizational alignment of people, process and technology to enable execution on business strategies
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