My goal, to help clients to use digital disruption and traditional media channels to successfully connect with their customers daily lives and achieve business results.
I have developed CRM strategies for FTSE 100 companies, bringing a combination of strategic thinking and multi-channel insight, helping brands and companies distill the complexity of the modern mobile first consumer, from Generation Z to the Silver Surfer.
With clients:
Customer engagement consultancy and strategy
New business pitching, bringing social CRM and digital integration into all opportunities
Developing insight in the multi-channel world our customers now live in
Touchpoint Analysis and Customer Journey Planni...
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