- Supporting IT infrastructure Strategy implementation at Optimum Telecom Algeria with its 3600 members, Billing Datacenters and 88 customer operation service centers.
- Handling the IT Support & Infrastructure Department, this includes Call Centers of 400 agents, Lan&Wan Network, Support for front and back Office units and IT Environment in charge of computing construction and maintenance. Total number of staff across all units is around 50 employees. The Call centers are the biggest in Algeria fully equipped with state of the art systems and equipment including a PBX, ACD, CTI, IVR, Intranet, Post-paid, and pre-paid systems access.
- Controlling, planning and managing IT Infrastructure...
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