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Monterrey Area, Mexico, Nuevo Leon Mexico

Head of Customer Service Management Latam at Coretech, a WPP Company

Advertising / Marketing / PR

Seasoned IT manager with 20+ years of experience in IT service delivery & improvement, system development/maintenance, strategic planning, business alignment, project/portfolio management and innovation. Strong skills on communication, leadership, negotiation, teamwork, team building, problem resolution and idea selling. Knowledge of the financial and market research industry, mergers, acquisitions and startups. Specialties: Strategy, Architecture, Planning, Project & Portfolio Management, Service delivery, service improvement, technology management, system development, maintenance