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Miami/Fort Lauderdale Area United States

Associate Director, Enterprise Applications/ Salesforce.com Program Manager

Medical / Health Care / Pharmaceuticals

Successfully led the Customer Experience Transformation program (cross-functional team of 40). Company-wide implementation of Salesforce.com (Multi-Million investment). Enhancements in customer satisfaction (B2B & B2C) and productivity improvements delivering large ROI. Manage a team of project managers, business analysts, and solution architects responsible for implementation, maintenance, and support of all business systems (i.e. CRM, ERP, BI, e-Commerce, etc.)