Personal Information
Organization / Workplace
Helsinki Area, Finland Finland
Occupation
Co-founder, VP Sales & Marketing, at Etuma
Industry
Technology / Software / Internet
Website
About
My main mission during the last three years have beent trying to figure out how unstructured text feedback (social media, forums, NPS, transaction queries etc.) analysis can improve overall customer satisfaction.
Specialties: Customer Experience Management, Text Analytics, Internet applications and services, customer development and sales, management, start-ups, r&d management, large account management, program management, finance and control, IT management
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