Personal Information
Organization / Workplace
Raleigh, North Carolina, NC - North Carolina United States
Occupation
Social Media Command Center & Radian6 Program Manager
Industry
Technology / Software / Internet
Website
About
I started in sales with Dell, Oct. 2004. In my 10 years at Dell, I've shared my success in sales at 3 Dell locations, managed multiple sales teams delivering a 150% avg attainment & invited to India twice to develop & deliver training for sales teams utilizing chat. My success is driven by my customer first mindset. I lead my teams to the top of the ranks in sales metrics & customer experience scores by consistently maintaining that customer first mindset. After 4 years in sales, I joined the Customer Experience organization & by chance was introduced to Social Media. In 2009 I recognized an opportunity in the social media space to proactively reach out & assist customers with issues ...
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