• 29 years of experience in IT Operations including customer, technical, telecommunications and server systems support.
• 24 years of hands-on management level experience.
• 18 years of experience in project management and vendor relations
• Established and managed three successful PC support groups for large and mid-sized companies.
• Established and managed PC equipment standards for companies.
• Exceptional communication and interpersonal skills; developed over 26 years of direct customer service and training.
• Highly effective presentation skills for all levels of management.
• Created, managed and audited multiple budgets in excess of $3 million.
• Managed and provi