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Greater Chicago Area United States

Sr Manager End User Services - ITIL Expert, ITSM Process

Human Resources / Recruitment

Experience in IT Infrastructure Support - International Outsourcing. Deep knowledge of IT Service Desk, Desk Side Support, IT Support Service Design, Transition, Service Operations, Continuous Service Improvement, Change, Problem and Knowledge Management. Experienced in Offshoring, addressing multicultural variables, specially for Latin America and India. ITIL Expert certified. Knowledge Centered Support trained. Additional subject matter expertise in SFA Systems, Insurance, Higher Education, Pharmaceutical, CPG, Video Gaming and Food Service Industries, Courts. Trilingual: English, Spanish and Portuguese. Specialties: Offshoring, Outsourcing, Help Desk, Service Desk; Project Management,...