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Rome, Italy Italy

Escalation Manager EMEA, Customer Support

Technology / Software / Internet

No matter what industry we are in, we are all in the People business. We will only be successful if we really get to know our Customers and colleagues. Working in Customer Service is a fantastic experience because you have the opportunity to work with People, from different countries, cultures and habits. This is extremely challenging and at the same time it enriches you every single day. Enhancing the level of customer satisfaction is the key to build a long term and trusted relationship with your customer base and it allows you to build the best customer experience ever. Specialties: - Deep knowledge of software industry (15+ years) - ECM, Enterprise Content Management (10+ ye