Strategic Planning: Displayed prowess in conceptualising and implementing strategies, identifying target markets and creating solutions for expanding the account base from one market to another; leveraged multicultural understanding to communicate with client’s needs.
Transformational Change: Reinvigorated the company by introducing various processes, developing the Business Development segment and transforming the customer care function.
Operations Management: Distinction of monitoring overall functioning of processes, identifying improvement areas & implementing adequate measures to maximize satisfaction level.
Business & Market Development: Advised and assisted a number of organisat...