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Greater Minneapolis-St. Paul Area United States

Senior Management Consultant

Apparel / Fashion

• Led the Service Management practice developing marketing and sales collateral, defining consultative service offerings spanning strategic planning and process evaluation, design and improvement. • Partnered in prospecting, pre-sales, sales, and delivery of client-centered solutions. • Positioned Service Management practice offerings as the preferred gateway to successful case and IT automation utilizing a unique process modeling “stress-test” to validate process integrity and reinforce acceptance. • Provided guidance, executive coaching and training incorporating organizational change and communication services for client business and technology disciplines, internal staff,...