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Cochin Area, India India

Operations Manager

Logistics / Supply Chain

Direct, monitor, and motivate staff of the branch service department to provide quality service to all customers in a timely manner. Provide continuing, up-to-date training of branch service personnel. Inspect termite and pest control work done by the branch personnel to ensure compliance with company standards. Respond to customer complaints. Contact pending cancellations in an attempt to retain the account. Maintain current awareness of number of customers remaining to be serviced in the month. Personally, take over responsibility of servicing a pest route in case of the lack of sufficient pest control technicians. Maintain inventory. Other duties as assigned.